Arkenwell Terms of Service

1. Acceptance of Terms

By accessing, browsing, registering for, or using the Arkenwell software platform, web terminal, APIs, or related digital services (collectively, the "Service"), you agree to be legally bound by these Terms of Service ("Terms"). These Terms are an agreement between you and Arkenwell Intelligence Pvt. Ltd. ("Arkenwell Intelligence Pvt. Ltd.", "we", "us"), a private limited company incorporated in India under the Companies Act, 2013. They are an electronic record under the Information Technology Act, 2000 and require no physical or digital signature.

If you do not agree to these Terms, you must not access or use the Service. If you are accepting these Terms on behalf of an entity, company, or organization, you represent and warrant that you have the full legal authority to bind such entity to these Terms.

2. Eligibility

To access or use Arkenwell, you must satisfy the following eligibility requirements:

• You must be at least 18 years of age (or the legal age of majority in your jurisdiction).
• You must possess the legal capacity and authority to enter into binding legal agreements.
• You must not be prohibited from accessing or using financial software under applicable local, national, or international laws.

3. Description of Service

Arkenwell is a financial market intelligence and quantitative analytics software platform. The Service provides users with:

• Market data visualization tools and interactive options chains.
• Options analytics engines (including Gamma Exposure (GEX) and Delta Exposure (DEX) dealer positioning models).
• Quantitative backtesting tools, historical volatility metrics, and educational content.
• Related software APIs, user workspace state management, and dashboard customization.

4. Nature of the Service & No Investment Advice (Critical Disclaimer)

5. Analytics Outputs & Model Limitations

Many figures on the Platform — including Gamma Exposure, Delta Exposure, implied volatility surfaces, max pain, gamma-flip levels, and flow and positioning estimates — are estimates produced by mathematical models from market data and stated assumptions (for example, about dealer positioning). They are not facts reported by an exchange.

Model outputs can be wrong, delayed or incomplete, particularly around market open, expiry, illiquid strikes or data interruptions. You are responsible for verifying any output before relying on it.

6. Market Data Disclaimer & Latency Notice

Market data (including price quotes, option chain snapshots, and index values relating to Indian exchanges) is obtained from third-party data sources.

Market data feeds may be:

• Delayed, depending on your plan and on the source
• Incomplete, interrupted, or temporarily unavailable due to network or exchange outages
• Subject to formatting discrepancies or vendor calculation adjustments

Arkenwell does not warrant or guarantee the accuracy, timeliness, availability, continuity, or completeness of any market data feed displayed on the Platform.

7. Exchange Licensing Restrictions

Exchange data is subject to statutory exchange distribution licenses. In accessing the Service, you agree that you shall NOT:

• Redistribute, sub-license, broadcast, or transmit raw or derived market data to third parties
• Resell, commercialize, or charge fees for access to Arkenwell market data visualizers
• Scrape, crawl, or extract market data or option chains via automated bots, scripts, or spiders
• Mirror, frame, or host Arkenwell market data interfaces on external websites
• Use Arkenwell market data to create competing financial products, data feeds, or indices

8. User Accounts & Credentials Security

To access certain features of the Service, you must create a user account. You agree to:

• Provide true, accurate, current, and complete registration information.
• Maintain the confidentiality of your account login credentials and passwords.
• Accept full responsibility for all activities occurring under your account.
• Not share account credentials with third parties or allow multiple users to access a single account. Each plan permits a limited number of simultaneously signed-in devices, as shown on the pricing page.
• Immediately notify us at support@arkenwell.co if you suspect unauthorized account access.

9. Subscription & Billing Terms

Arkenwell offers free trial access alongside paid subscription tiers:

• Free Trial: The 7-day evaluation is available once per person. Its features and data latency are those shown on the pricing page when you start it. When it ends, access to the terminal stops unless you subscribe to a paid plan.
• Paid Subscriptions: Paid subscription fees are billed in advance on a recurring monthly basis through a PCI-DSS Level 1 certified payment processor. All listed prices are in Indian Rupees and are inclusive of applicable taxes. A payment receipt is available to download from your account after each successful payment. The features of each plan are those described on the pricing page at the time of purchase. We will give at least 30 days' notice by email before any price change applies to your subscription, and you may cancel before it takes effect.
• Auto-Renewal & Cancellation: Paid plans automatically renew at the end of each billing cycle unless cancelled prior to the renewal date via account settings or by emailing support@arkenwell.co. There is no minimum term and no lock-in: you may cancel at any time, and access continues until the end of the billing period you have already paid for. Where payment is collected by auto-debit mandate, the end date shown by your bank is the outer limit of that payment permission and does not commit you to any period of service.
• Refund Policy: Subscription fees are non-refundable once a billing cycle has started, except for duplicate/erroneous charges, extended platform outages, or where required by applicable law — see the full Refund & Cancellation Policy.

10. Acceptable Use Policy

You agree to use the Service strictly for lawful analytical purposes. You shall NOT engage in:

• Automated scraping, bulk data extraction, or network crawling of API endpoints
• Decompiling, reverse engineering, disassembling, or attempting to derive source code of terminal software engines
• Abusing server infrastructure, sending automated spam queries, or causing excessive load on backend systems
• Conducting unauthorized vulnerability scans, penetration testing, or security probing without prior written consent
• Impersonating Arkenwell personnel or providing false information during account registration

11. Intellectual Property Rights

All software, source code, UI designs, quantitative algorithms, options analytics models, documentation, logos, trademarks, and website content comprise the exclusive intellectual property of Arkenwell and its licensors. Subject to your compliance with these Terms, Arkenwell grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business analysis.

12. Ownership of Models and Analytics

Arkenwell retains all right, title, and interest in and to all proprietary analytics models, dealer positioning calculation systems (GEX/DEX engines), derived market indicators, volatility models, and platform algorithms. Nothing in these Terms transfers any ownership rights in our underlying mathematical models to users.

13. User Content & Feedback

You retain ownership of the watchlists, notes, alert rules and scripts you create on the Service, and grant us only the licence needed to store and run them for you. By submitting feedback or feature suggestions to Arkenwell, you grant us a worldwide, royalty-free, perpetual license to use and incorporate your feedback into the Platform without compensation or obligation to you.

14. Service Availability & Modifications

We continuously update and optimize the Service. We may modify, suspend or discontinue features, endpoints or data sources. Where a change materially reduces the paid features of your plan, we will give reasonable advance notice and you may cancel; if we discontinue a paid plan entirely, we will refund the unused portion of the current billing period.

15. Limitation of Liability (Critical Legal Clause)

16. Indemnification

You agree to indemnify, defend, and hold harmless Arkenwell, its operators, developers, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of your violation of these Terms, your misuse of the Service, or your trading/investment activities.

17. Account Termination

We may suspend or terminate your account for a material breach of these Terms, unauthorised data extraction, non-payment, or activity that threatens the security or stability of the Service. Where practicable we will tell you the reason and give you an opportunity to respond, except where immediate action is needed to prevent harm. If we terminate your paid subscription without such cause, we will refund the unused portion of the current billing period. You may close your account at any time by writing to support.

18. Privacy & Data Framework

Your privacy is fundamental to us. Our collection and use of personal information in connection with the Service are governed by our Privacy Policy & Data Framework, which is incorporated into these Terms by reference.

19. Governing Law & Jurisdiction

These Terms shall be governed by, construed, and enforced in accordance with the laws of India, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of or related to these Terms shall be instituted exclusively in the competent courts of India, without prejudice to any right you have to approach a consumer commission under the Consumer Protection Act, 2019.

20. Contact Information & Support

If you have any questions, inquiries, or notices regarding these Terms, please reach out to our team via our official email desks:

Complaints are acknowledged within 48 hours and resolved within one month of receipt.

21. Changes to These Terms

We may update these Terms from time to time. The effective date above shows the current version. For material changes we will notify registered users by email or in the terminal at least 15 days before they take effect. Continuing to use the Service after that date means you accept the updated Terms; if you do not agree, you may cancel before then.

22. General

• Force majeure: we are not liable for delay or failure caused by events beyond our reasonable control, including exchange or data-source outages, network failures, and acts of government.
• Severability: if any provision is held unenforceable, the remaining provisions continue in full effect.
• No waiver: failure to enforce a provision is not a waiver of it.
• Assignment: you may not transfer your account or these Terms; we may assign them to a successor of our business with notice to you.
• Entire agreement: these Terms, the Privacy Policy, the Refund & Cancellation Policy and the Risk Disclosure together form the entire agreement between you and us regarding the Service.