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COMMUNICATIONS & SUPPORT

Get in Touch

Whether you have questions regarding our market positioning models, feedback on the terminal workspace, or questions about billing, we are here to help.

Response SLAWithin 24 Hours
Operating RegionBengaluru & Mumbai (IST)
Data SecurityEncrypted In-Transit (TLS 1.3)
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Direct Departmental Inboxes
[01]Customer Support
< 12 Hours

Account assistance, terminal setup, onboarding, and general queries.

[02]Product & Feedback
< 24 Hours

Feature recommendations, workflow improvements, and usability feedback.

[03]Billing, Invoicing & Accounts
< 24 Hours

Subscription plans, billing receipts, institutional agreements, and payment support.

[04]Privacy & Data Requests
< 48 Hours

Data Subject Access Requests (DSAR), DPDP Act compliance, and data erasure.

[05]Quantitative Research & Methodology
< 24 Hours

Methodology documentation, Gamma Exposure (GEX), DEX, and volatility calibration.

[06]Security & Responsible Disclosure
< 4 Hours

Cryptographic architecture audits, vulnerability reports, and security triage.