ARKENWELLW
Terminal
COMMUNICATIONS & SUPPORT

Get in Touch

Whether you have questions regarding our market positioning models, feedback on the terminal workspace, or inquiries about multi-seat desk licensing, we are here to help.

Response SLAWithin 24 Hours
Operating RegionBengaluru & Mumbai (IST)
Data SecurityEncrypted In-Transit (TLS 1.3)
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Direct Departmental Inboxes
[01]Customer Support
< 12 Hours

Account assistance, terminal setup, onboarding, and general queries.

[02]Product & Feedback
< 24 Hours

Feature recommendations, workflow improvements, and usability feedback.

[03]Billing, Invoicing & Accounts
< 24 Hours

Subscription plans, billing receipts, institutional agreements, and payment support.

[04]Privacy & Data Requests
< 48 Hours

Data Subject Access Requests (DSAR), DPDP Act compliance, and data erasure.

[05]Quantitative Research & Methodology
< 24 Hours

Methodology documentation, Gamma Exposure (GEX), DEX, and volatility calibration.

[06]Security & Responsible Disclosure
< 4 Hours

Cryptographic architecture audits, vulnerability reports, and security triage.